MOT Tester/Service Advisor: Duff Morgan, Norwich

At Duff Morgan we are committed in ‘exceeding expectations’ and we are looking to recruit a MOT Tester/Service Advisor for our Express Department within our Norwich dealership with the same ethos.

We are looking for someone qualified to complete MOT testing but with good administrative/computer skills to be able to cover the Express Reception during peak periods and to cover sickness and holiday.

Responsibilities include (but are not limited to);

  • Undertake MOT tests and re-tests.
  • Accurately and skillfully undertake the repair and servicing of motor vehicles
  • Work with other departments to facilitate the timely servicing and repair of vehicles
  • Detect and diagnose any additional faults for further repair
  • Perform quality control and road testing of vehicles
  • Ensure all work is completed safely and complies with the Company, manufacturer, and industry guidelines
  • Fulfil all tasks to the customer’s satisfaction
  • Complete paperwork thoroughly, completing in advance where possible to ensure a positive customer experience
  • Provide overall workshop support as and when required
  • Provide holiday, absence and additional (during busy periods) cover for the Express Reception
  • As the first point of contact, ensure customers receive a friendly welcome, whilst receiving and booking in their vehicles
  • Understand customer requirements and record information accurately
  • Carry out any other administrative tasks as required by the Express Services Manager

Person Specification

  • Previous experience in similar role
  • Experienced and certified MOT Test Technician
  • Experience of working within the motor industry
  • Full, current driving license
  • Excellent communicator
  • Good self-organisation skills
  • High work standards
  • Be able to work under pressure to specific timescales
  • Ability to quickly evaluate and manage problems


Working hours are Monday to Friday, 8.00am to 6.00pm with 30-minute lunch break, Saturday 1 in 3 as per rota (8.00am – 12.30pm).

22 days holiday plus bank holidays

To apply, please either complete the application form below or email your CV directly to Recruitment@duffmorgan.com

Ref:

Working Hours
Location Duff Morgan, Norwich
Salary Circa £25,000
Benefits
Closing Date 31/07/2022
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