Sales Preparation Technician | Norwich

Sales Preparation Technician

Location: Duff Morgan Assured, Norwich, Norfolk, NR3 2AZ
Position Type: Full-Time, Permanent
Salary: £28,000 – £34,000 per annum (depending on experience) + Bonus Scheme
Working Hours: Monday to Friday, 08:30–18:00 (42.5 hours a week)
Reports To: Sales Manager

Role Overview

As a Car Sales Preparation Technician, you will be instrumental in ensuring that all vehicles meet the highest standards of safety, quality, and presentation before they reach our customers. Your expertise will contribute to delivering an exceptional customer experience, built on trust and honesty

Key Responsibilities

Used Vehicle Inspections (UVI): Carry out UVIs to ensure vehicles are roadworthy and meet all safety standards prior to sale
Vehicle Inspection & Preparation: Conduct comprehensive inspections of used vehicles to assess mechanical and cosmetic condition. To carry out required mechanical preparation, quickly and professionally
Report inspection to the Sales Manager: Report and discuss inspection findings with the sales manager to plan required preparation works
Servicing & Repairs: Perform routine servicing, repairs, and maintenance on the used vehicle inventory to manufacturer specifications.
Cosmetic Enhancements: Address minor cosmetic issues such as damaged trims.
Accessory Installation: Install and adjust vehicle accessories, such as parking sensors, dash cams etc, as required.
Documentation: Complete all necessary paperwork accurately, including PDI check sheets, service records and warranty documentation.
Collaboration: Work closely with the sales department and valeting teams to ensure vehicles are showroom ready at the soonest possible opportunity
Warranty inspections: To inspect vehicles returning under warranty to diagnose possible fault. Rectification of the issue found to a high standard quickly and efficiently to minimise customer inconvenience
Management of stock inventory: To maintain used stock inventory is always prepared and available to be test driven.
Additional duties: Additional duties may include the following, assisting with collection / deliveries, basic valeting of vehicles, assistance with the main workshop if required, coverage at another site should it be required

Skills & Experience Required

Technical Qualifications: NVQ Level 3 in Light Vehicle Maintenance and Repair (or equivalent).
Experience: Proven experience in vehicle preparation, servicing, or maintenance. Main dealer experience is desirable but not essential.
Driving Licence: Full, valid UK driving licence. (maximum 6-penalty points)
Tools: Own hand tools are essential. (special tooling supplied)
Attributes: Strong attention to detail, good communicator, excellent problem-solving skills, and the ability to work independently and efficiently under tight deadlines.

Desirable Attributes (not essential)

Experience with multi-brands, MOT accreditation
Knowledge of electric and hybrid vehicle systems.
Ability to perform smart repairs and cosmetic enhancements.

Benefits

Competitive basic salary with departmental performance-related bonuses
Pension scheme and life assurance
22-days annual leave, plus bank holidays
No weekend working

About Us

Duff Morgan & Vermont Ltd has been serving the motorist for over 100-years. We are a family owned and managed business operated from our two Norwich dealerships. We are main dealers for both SEAT and CUPRA brands from our Mile Cross Lane dealership, and supplying quality used vehicles from our Duff Morgan Approved dealership in Whiffler Road Norwich. We are a customer-focused company offering a wide range of vehicles and services. We are committed to providing our employees with a supportive and rewarding work environment, fostering career growth and development.

How to Apply

Interested candidates are invited to submit their CV and a cover letter outlining their qualifications and experience to, aaron.frisby@duffmorgan.com

Company Info

34-38 Whiffler Road, Norwich, United Kingdom, NR32AZ

Reg Office: Duff Morgan & Vermont LTD, Whiffler Road, Norwich, Norfolk,

Reg. Company Number: 961479

VAT Reg. No. 104664586

FCA NO. 419680

Duff Morgan & Vermont Limited is an Appointed Representative of Automotive Compliance Ltd, who is authorised and regulated by the Financial Conduct Authority (FCA No 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows Duff Morgan & Vermont Limited to act as a credit broker, not as a lender, for the introduction to a limited number of lenders and to act as an agent on behalf of the insurer for insurance distribution activities only.

We can introduce you to a selected panel of lenders, which includes manufacturer lenders linked directly to the franchises that we represent. An introduction to a lender does not amount to independent financial advice and we act as their agent for this introduction. Our approach is to introduce you first to the manufacturer lender linked directly to the particular franchise you are purchasing your vehicle from, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to make the next best offer of finance for you. Our aim is to secure the best deal you are eligible for from our panel of lenders. Lenders may pay a fixed commission to us for introducing you to them, calculated by reference to the vehicle model or amount you borrow. Different lenders may pay different commissions for such introductions, and manufacturer lenders linked directly to the franchises that we represent may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement, all of which are set by the lender concerned. If you ask us what the amount of commission is, we will tell you in good time before the Finance agreement is executed. All finance applications are subject to status, terms and conditions apply, UK residents only, 18’s or over. Guarantees may be required.

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