At Duff Morgan, we are committed to ‘exceeding expectations' and we are looking to recruit a Service Advisor with the same ethos to support our team at CUPRA / SEAT (Norwich).
We are looking for a Service Advisor with fantastic customer service skills and an excellent telephone manner to work within our busy and well-established company. You will be required to support the service department's administration/reception and always ensure complete customer satisfaction. The ideal candidate will have an enthusiastic and confident personality and the ability to work well within a team.
Be a friendly first point of contact, receiving and booking in customer vehicles.
Meeting customers on arrival and providing them with a seamless service, from drop-off to vehicle handover.
Effectively selling products and services.
Act as the vital link between customers and the workshop, collaborating with aftersales, parts, and sales teams.
Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls.
To make the customer's experience as enjoyable as possible, whilst providing the very highest level of customer service.
Essential skills include;
Have a can-do attitude
Have good listening skills
Enthusiastic and flexible
Good self-organisation skills
High work standards
Remain calm and able to work under pressure to specific timescales
Ability to quickly evaluate and manage problems
Excellent attention to detail
Be computer literate
Have a full UK Driving License
Hours of work: Monday to Friday, working between the hours of 7:30am to 5:30pm, or 8:00am to 6:00pm (as per rota) with half an hour lunch break.
Saturdays, 8.00am to 12.30pm (1 in 3) as per rota.
Job Type: Full-time
Salary: £26,550 per annum
Supplemental pay types: Commission pay
Ability to commute/relocate: Norwich, NR6 6SU: reliably commute or plan to relocate before starting work (required)
Experience: franchise service experience necessary
To apply, please email your CV directly to email@example.com
Job Type: Full-time
Salary: From £26,550.00 per year
Flexible Language Requirement:
Supplemental pay types:
Ability to commute/relocate:
Work Location: In person
Reference ID: JR_SA_26.04.23