Service Advisor | Norwich

Service Advisor (SEAT & CUPRA)
At Duff Morgan, we are committed to ‘exceeding expectations' and we are looking to recruit a Service Advisor with the same ethos to support our team at CUPRA / SEAT (Norwich).
We are seeking a Service Advisor with fantastic customer service skills and an excellent telephone manner to work within our busy and well-established family-owned company.
Delivering An exceptional customer service, every time if the goal for Duff Morgan, and you will have this at the forefront of everything you do.
You will have experience in a automotive service advisory role, you will have had experience in a customer facing, front of house role. You will be enthusiastic, robust and have a positive attitude to work and show empathy and care to our valued customers. VAG experience would be beneficial
Duties include (but not limited to)
·Meeting & greet customers on arrival to our service department and providing them with a seamless, professional, and efficient service, from drop-off to vehicle handover.
·Answer and respond to customer telephone calls and online enquiries quickly and efficiently.
·Making booking pre-calls prior to customer appointments to confirm appointment booking.
·Effectively promote the Service Departments additional products and services to enhance our customers ownership experience.
·Act as the vital link between customers and the workshop, collaborating with aftersales, parts, and the sales team.
·Providing customers with regular progress updates on their vehicle and gaining authorising for additional works if required.
·To make the customer's experience as enjoyable as possible, whilst providing the very highest level of customer service.
·Contacting customers to inform of their upcoming service events with a view of making appointments add value to the customers ownership experience.
·Producing required documentation
·Processing of payments
Personal attributes
·Effective listening skills.
·Enthusiastic and flexible attitude to work
·Excellent communicator
·Good self-organisation skills
·Work as part of a team and individually as required.
·Have a reasonable level of I.T proficiency.
·Ability to remain calm and able to work under pressure to specific timescales.
·High level of attention to detail
Required
·Full UK Driving License (preferred but not essential)
·Legally entitled to work in the UK
·English language, written and verbal.
Additional Details
·Job Type: Full-time contract
·Salary: £31,000 per annum, plus potential commission
·Hours of work: Monday to Friday
·Saturday morning, 8.00am to 12.30pm (1 in 3) as per rota.
·Experience: Franchise service experience preferred but not essential
Benefits
Defined career pathway
Manufacturer accreditation
Manufacturer training provided.
Company pension
Life Insurance
Company car scheme available
Friends and family purchase scheme
To apply, please email your CV directly to aaron.frisby@duffmorgan.com

Reference ID: JR_SA_02.11.23

Ref:

Working Hours tbc

Location Duff Morgan, SEAT & CUPRA Norwich

Salary £31,000

Benefits

Closing Date 30/06/2025

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Company Info

34-38 Whiffler Road, Norwich, United Kingdom, NR32AZ

Reg Office: Duff Morgan & Vermont LTD, Whiffler Road, Norwich, Norfolk,

Reg. Company Number: 961479

VAT Reg. No. 104664586

FCA NO. 419680

Duff Morgan & Vermont Limited is an Appointed Representative of Automotive Compliance Ltd, who is authorised and regulated by the Financial Conduct Authority (FCA No 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows Duff Morgan & Vermont Limited to act as a credit broker, not as a lender, for the introduction to a limited number of lenders and to act as an agent on behalf of the insurer for insurance distribution activities only.

We can introduce you to a selected panel of lenders, which includes manufacturer lenders linked directly to the franchises that we represent. An introduction to a lender does not amount to independent financial advice and we act as their agent for this introduction. Our approach is to introduce you first to the manufacturer lender linked directly to the particular franchise you are purchasing your vehicle from, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to make the next best offer of finance for you. Our aim is to secure the best deal you are eligible for from our panel of lenders. Lenders may pay a fixed commission to us for introducing you to them, calculated by reference to the vehicle model or amount you borrow. Different lenders may pay different commissions for such introductions, and manufacturer lenders linked directly to the franchises that we represent may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement, all of which are set by the lender concerned. If you ask us what the amount of commission is, we will tell you in good time before the Finance agreement is executed. All finance applications are subject to status, terms and conditions apply, UK residents only, 18’s or over. Guarantees may be required.