At Duff Morgan, we are committed to ‘exceeding expectations' and we are looking to recruit a Senior Service Advisor with the same ethos to support our team at Whiffler Road, Norwich.

We are looking for an experienced Senior Service Advisor with fantastic customer service skills and an excellent telephone manner to work within our busy and well-established company. You will be required to support the service department's administration/reception and always ensure complete customer satisfaction. The ideal candidate will have an enthusiastic and confident personality and the ability to work well within a team.

Duties include;

• Be a friendly first point of contact, receiving and booking in customer vehicles.
• Meeting customers on arrival and providing them with a seamless service, from drop-off to vehicle handover.

• Effectively selling products and services.
• Act as the vital link between customers and the workshop, collaborating with aftersales, parts, and sales teams.
• Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls.

• To make the customer's experience as enjoyable as possible, whilst providing the very highest level of customer service.

Essential skills include;

• Have a can-do attitude
• Have good listening skills
• Enthusiastic and flexible
• Excellent communicator
• Good self-organisation skills
• High work standards
• Remain calm and able to work under pressure to specific timescales
• Ability to quickly evaluate and manage problems
• Excellent attention to detail
• Be computer literate
• Have a full UK Driving License

Automotive experience is essential for this Senior Service Advisor role.

Hours of work: Monday to Friday, working between the hours of 7:30am to 6:00pm (as per rota) with one hour lunch break.

Saturdays, 8.00am to 12.30pm (1 in 3) as per rota.

Job Type: Full-time

Salary: From £28,000.00 per year

Schedule:

• 8 hour shift

Supplemental pay types:

• Commission pay

Ability to commute/relocate:

• Norwich, NR3 2AZ: reliably commute or plan to relocate before starting work (required)

Experience:

• service advisor: 3 years (required)

To apply, please either complete the application form below or email your CV directly to Recruitment@duffmorgan.com