Job description

At Duff Morgan, we are committed to ‘exceeding expectations' and we are looking to recruit a Service Advisor with the same ethos to support our team at CUPRA / SEAT (Norwich).

We are looking for a Service Advisor with fantastic customer service skills and an excellent telephone manner to work within our busy and well-established company. You will be required to support the service department's administration/reception and always ensure complete customer satisfaction. The ideal candidate will have an enthusiastic and confident personality and the ability to work well within a team.

Duties include;

Be a friendly first point of contact, receiving and booking in customer vehicles.

Meeting customers on arrival and providing them with a seamless service, from drop-off to vehicle handover.

Effectively selling products and services.

Act as the vital link between customers and the workshop, collaborating with aftersales, parts, and sales teams.

Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls.

To make the customer's experience as enjoyable as possible, whilst providing the very highest level of customer service.

Essential skills include;

Have a can-do attitude

Have good listening skills

Enthusiastic and flexible

Excellent communicator

Good self-organisation skills

High work standards

Remain calm and able to work under pressure to specific timescales

Ability to quickly evaluate and manage problems

Excellent attention to detail

Be computer literate

Have a full UK Driving License

Hours of work: Monday to Friday, working between the hours of 7:30am to 5:30pm, or 8:00am to 6:00pm (as per rota) with half an hour lunch break.

Saturdays, 8.00am to 12.30pm (1 in 3) as per rota.

Job Type: Full-time

Salary: £26,550 per annum

Supplemental pay types: Commission pay

Ability to commute/relocate: Norwich, NR6 6SU: reliably commute or plan to relocate before starting work (required)

Experience: franchise service experience necessary

To apply, please email your CV directly to recruitment@duffmorgan.com

Job Type: Full-time

Salary: From £26,550.00 per year

Benefits:

• Bereavement leave
• Canteen
• Company pension
• Life insurance
• Referral programme
• Sick pay

Flexible Language Requirement:

• English not required

Schedule:

• Monday to Friday

Supplemental pay types:

• Performance bonus

Ability to commute/relocate:

• Norwich, NR6 6SU: reliably commute or plan to relocate before starting work (required)

Experience:

• service advisor: 1 year (preferred)

Work Location: In person

Reference ID: JR_SA_26.04.23