Warranty Administrator | Kings Lynn & Norwich

At Duff Morgan, we are committed to ‘exceeding expectations' and we are looking to recruit a Warranty Administrator with the same ethos to join our team in Norwich.

The successful candidate will be responsible for submitting our warranty claims in accordance with our manufacturers’ warranty procedures whilst ensuring our customers receive the very highest standard of service, ensuring that their experience is flawless, memorable and that each customer is 100% completely satisfied.

Responsibilities include (but are not limited to):

Following our manufacturers’ warranty claim procedures (compilation, submission, reconciliation to payment)
Manage warranty parts return & disposal
Maintain good working relationships with our manufacturers
Consistently working to our manufacturers’ auditable standards

Working hours are Monday to Friday, 42.5 hours per week, between the hours of 8:00 am and 5:00 pm.

Person Specification

Previous warranty administration experience essential (preferably VAG, PSA), however candidates with linked experience (for example service advisor etc.) will also be considered
Be able to produce accurate, neat and auditable admin with a forensic attention to detail
Possess good self-organisation skills
High work standards
Be able to handle close scrutiny of work
Have excellent communication, inter-personal skills and flexibility in handling multiple tasks
Able to work under pressure to specific timescales
Be a strong assertive decision maker

Job Type: Full-time

Salary: From £24,000 per year

Please complete the application form below or email Recruitment@duffmorgan.com for further information

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Working Hours Monday to Friday, 8.00-17.00

Location Duff Morgan, Norwich

Salary Up to £24,000

Benefits

Closing Date 31/12/2022

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Company Info

49 Bergen Way, Kings Lynn, United Kingdom, PE30 2JG

Reg Office: Duff Morgan & Vermont LTD, Whiffler Road, Norwich, Norfolk,

Reg. Company Number: 961479

VAT Reg. No. 104664586

Duff Morgan & Vermont Limited is an Appointed Representative of Automotive Compliance Ltd, who is authorised and regulated by the Financial Conduct Authority (FCA No 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows Duff Morgan & Vermont Limited to act as a credit broker, not as a lender, for the introduction to a limited number of lenders and to act as an agent on behalf of the insurer for insurance distribution activities only.

We can introduce you to a selected panel of lenders, which includes manufacturer lenders linked directly to the franchises that we represent. An introduction to a lender does not amount to independent financial advice and we act as their agent for this introduction. Our approach is to introduce you first to the manufacturer lender linked directly to the particular franchise you are purchasing your vehicle from, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to make the next best offer of finance for you. Our aim is to secure the best deal you are eligible for from our panel of lenders. Lenders may pay a fixed commission to us for introducing you to them, calculated by reference to the vehicle model or amount you borrow. Different lenders may pay different commissions for such introductions, and manufacturer lenders linked directly to the franchises that we represent may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement, all of which are set by the lender concerned. If you ask us what the amount of commission is, we will tell you in good time before the Finance agreement is executed. All finance applications are subject to status, terms and conditions apply, UK residents only, 18’s or over. Guarantees may be required.

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