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- Service administration, preparation for customer appointment
- Inbound and outbound booking/progress/CSI follow up calls
- Supporting service reception when required with ‘non-specific duties’
- Follow the process of Manufacturer’s Warranty claims from compilation through to managing monetary reconciliation
- Manage warranty parts return & disposal
- Ensure that all claims are made up to the maximum entitlement for the repair carried out
- Maintain a good working relationship between the Authorised Repairer & Manufacturer
- To consistently work to the Manufacturers auditable standard
- Be able to produce accurate, neat and auditable admin with a forensic attention to detail
- Possess good self-organisation skills
- High work standards
- Be able to handle close scrutiny of work
- Have excellent communication, inter-personal skills and flexibility in handling multiple tasks
- To be able to work under pressure to specific timescales
- To be a strong assertive decision maker
- Previous warranty administration experience preferred (preferably VAG, PSA), however candidates with linked (motor trade) experience (for example service advisor etc.) will also be considered