CUPRA Parts & Warranty Specialist

Job details

Location: Norwich Norfolk

Salary: Subject to experience

Department: Aftersales Department

Driver Licence Required: No

Benefits: Main dealer facilities Manufacturers Training pathway Industry recognised accreditation Sensible work-life balance Industry leading remuneration Only 1-3 Saturday morning rota

Reference Number: PW26

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PARTS & WARRANTY SPECIALIST

CUPRA Norwich

Born from different. Built for performance.

CUPRA Norwich is looking for an experienced and highly organised Parts & Warranty Specialist to join our team.

This is an exciting opportunity to become part of a progressive, customer-focused dealership representing one of the automotive industry's most distinctive and performance-driven brands.

THE ROLE

As our Parts & Warranty Specialist, you will play a key role in supporting the smooth running of our Aftersales operation. You will be responsible for ensuring parts and warranty processes are managed accurately and efficiently, helping our workshop and customers receive the highest possible level of service.

Your responsibilities will include:

  • Managing vehicle warranty claims from submission through to completion.
  • Ensuring warranty claims are accurate, compliant and processed within manufacturer guidelines.
  • Ordering, receiving and managing vehicle parts.
  • Liaising with technicians, Service Advisors, manufacturers and suppliers.
  • Identifying and sourcing the correct parts for vehicles.
  • Maintaining accurate records and documentation.
  • Monitoring outstanding warranty claims and ensuring they are progressed promptly.
  • Supporting the Service and Parts departments to maximise efficiency and customer satisfaction.
  • Ensuring all manufacturer processes and standards are followed.

WHAT WE'RE LOOKING FOR

Previous experience is essential.

You must have experience in either:

  • A vehicle Parts Department, or
  • A franchise motor dealership environment with hands-on experience of vehicle warranty administration and claims.

We are looking for someone who is organised, commercially aware and confident working in a busy automotive environment.

You'll ideally have:

  • Strong knowledge of vehicle parts and/or warranty processes.
  • Excellent attention to detail.
  • Good IT and administration skills.
  • The ability to work accurately under pressure.
  • Excellent communication and organisational skills.
  • A proactive approach and the ability to work effectively as part of a team.
  • A genuine passion for the automotive industry.

WHY CUPRA NORWICH?

This is more than just another role in the motor trade.

You'll be joining a team representing CUPRA, a brand that challenges convention and brings performance, design and technology together in a completely different way.

You'll have the opportunity to develop your career within a professional dealership environment, working alongside an experienced Aftersales team and playing an important role in delivering an exceptional customer experience.

READY TO BE DIFFERENT?

If you have the Parts or Franchise Warranty experience we're looking for and you're ready for your next challenge, we'd love to hear from you.

Apply today and become part of the CUPRA Norwich team.

CUPRA NORWICH
Performance. People. Progress.

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Duff Morgan & Vermont Limited is an Appointed Representative of Automotive Compliance Ltd who is authorised and regulated by the Financial Conduct Authority (FCA No. 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows Duff Morgan & Vermont Limited to act as a credit broker, not a lender, for the introduction to a limited number of lenders, and to act as an agent on behalf of the insurer for insurance distribution activities only.
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