Accredited VAG Diagnostic Technician Norwich | Full Time Duff Morgan SEAT & CUPRA Norwich Due to the continued growth of the CUPRA brand, we are looking for an experienced and accredited VAG Diagnostic Technician to join our aftersales team at Duff Morgan in Norwich. Representing both SEAT and CUPRA, Duff Morgan has been delivering exceptional customer service and automotive expertise since 1909. This is an exciting opportunity to work within a modern Volkswagen Audi Group environment using the latest manufacturer diagnostic equipment and training. The Role As an Accredited VAG Diagnostic Technician, you will be responsible for: • Diagnosing and repairing complex vehicle faults across SEAT and CUPRA models • Carrying out advanced electrical, mechanical, and software diagnostics • Completing servicing, repairs, and manufacturer campaigns to VAG standards • Supporting workshop efficiency and maintaining high levels of productivity • Ensuring all work is completed safely and to manufacturer guidelines • Liaising with Service Advisors and customers where required • Maintaining accurate job records and workshop documentation What We’re Looking For The successful candidate will have: • Previous experience within a Volkswagen Audi Group dealership environment • VAG Diagnostic Accreditation (essential) • Strong fault-finding and diagnostic skills • A full UK driving licence • The ability to work independently and as part of a professional workshop team • A positive attitude with excellent attention to detail • MOT Tester qualification (preferred but not essential) What We Offer • Competitive salary based on experience and accreditation • Performance-related bonus structure • Manufacturer training and ongoing career development • Modern workshop facilities and equipment • Company pension scheme • A supportive and professional working environment within a long-established family business About Duff Morgan Duff Morgan is one of Norfolk’s most established automotive retailers and an official partner of the Volkswagen Group, proudly representing SEAT and CUPRA in Norwich. Our reputation is built on customer care, technical excellence, and exceeding expectations. Apply Now If you are an experienced VAG Diagnostic Technician looking to progress your career with a respected and growing dealership group, we would love to hear from you. To apply, please send your CV and covering letter to the Aftersales Manager at Duff Morgan Careers & Contact Information. stephen.king@duffmorgan.com

Accredited VAG Master Technician Duff Morgan – SEAT & CUPRA, Norwich Are you an accredited VAG Master Technician looking to take the next step with a progressive and customer-focused retailer? We are looking for a highly skilled and motivated VAG Master Technician to join the team at Duff Morgan SEAT & CUPRA Norwich. This is an exciting opportunity to work with two dynamic brands in a modern workshop environment, supported by ongoing manufacturer training and excellent career development opportunities. About the Role As a VAG Master Technician, you will play a key role within the aftersales department, carrying out advanced diagnostics, repairs, servicing, and technical support to the highest manufacturer standards. You will be responsible for: • Diagnosing complex mechanical and electrical faults across SEAT and CUPRA vehicles • Carrying out servicing, repairs, and maintenance efficiently and accurately • Supporting and mentoring other technicians within the workshop • Completing warranty work in line with manufacturer guidelines • Using the latest VAG diagnostic equipment and systems • Ensuring all work is completed to exceptional quality and safety standards • Delivering excellent customer satisfaction through first-time fixes and professional workmanship The Ideal Candidate The successful candidate will: • Hold current VAG Master Technician accreditation • Have proven experience within a franchised VAG environment • Be confident in advanced diagnostics and fault finding • Possess strong technical knowledge of modern vehicle systems • Hold a full UK driving licence • Have excellent communication and team-working skills • Be committed to maintaining high standards and continuous professional development • Hold VAG High Voltage accreditation or EV/Hybrid qualifications (advantageous but not essential) What We Offer • Competitive salary package • Performance-related bonus opportunities • Manufacturer training and continued professional development • Modern workshop facilities and equipment • Company pension scheme • Supportive and professional working environment About Duff Morgan Duff Morgan Group has represented leading automotive brands in Norfolk for decades, building a strong reputation for exceptional customer service and employee development. Joining the SEAT & CUPRA team in Norwich means becoming part of a respected, forward-thinking business passionate about both its customers and its people. Apply Now If you are an accredited VAG Master Technician ready for a new challenge with a respected retailer, we would love to hear from you. Please send your CV and covering letter to the Aftersales Manager at Duff Morgan SEAT & CUPRA Norwich. stephen.king@duffmorgan.com

Service Advisor Required, Join the Tribe Duff Morgan CUPRA – Norwich Full-time | Permanent Are you passionate about delivering outstanding customer service and looking for your next opportunity within the automotive industry? Duff Morgan CUPRA Norwich is looking for an enthusiastic and customer-focused Service Advisor to join our busy Aftersales team. As a Service Advisor, you will be the key link between our CUPRA & SEAT customers and our workshop, ensuring every customer receives a professional, friendly and efficient experience from booking their vehicle in through to collection. The Role As a Service Advisor, your responsibilities will include: Welcoming customers and providing a professional, friendly point of contact throughout their visit. Booking vehicles into the workshop and accurately recording customer requirements. Discussing servicing, repairs and maintenance requirements with customers. Preparing accurate estimates and obtaining customer authorisation for additional work. Liaising closely with our Technicians and Workshop team to ensure work is completed efficiently and to a high standard. Keeping customers updated on the progress of their vehicle and any additional work required. Explaining completed work and invoices clearly when customers collect their vehicles. Maintaining excellent customer relationships and ensuring a high level of customer satisfaction. Working towards departmental targets and manufacturer standards. Ensuring all relevant paperwork and systems are completed accurately. About You We're looking for someone who is: Customer-focused, friendly and professional. An excellent communicator with the ability to build rapport with customers. Organised, reliable and able to work effectively in a busy environment. Confident discussing vehicle maintenance and repair requirements. Commercially aware, with the ability to identify and recommend additional work where appropriate. A team player who enjoys working alongside colleagues to deliver great results. Previous experience as a Service Advisor within a franchised dealership is desirable, although we will consider candidates with strong customer service or automotive experience. Why Join Duff Morgan? You'll be joining an established and respected automotive business representing the SEAT and CUPRA brands in Norwich. We pride ourselves on providing excellent customer service and creating a supportive, professional environment for our team. If you're looking for a role where no two days are the same and you enjoy working with people and cars, we'd love to hear from you. Apply now to join the Duff Morgan SEAT & CUPRA team in Norwich To apply please email your CV to aaron.frisby@duffmorgan.com